Today we’d like to introduce you to Galo Cando.
Hi Galo, thanks for sharing your story with us. To start, maybe you can tell our readers some of your backstory.
It starts with 21-year-old Galo Cando coming to New York City for an opportunity to provide change to his family. Galo was fortunate enough to work in Uptown Manhattan with Sr. Benny, who helped Galo receive his working papers and to learn the jewelry industry trade. Learning the skills from Sr. Benny, Galo was able to pick up the multitude of different jewelry skills from other bench jewelers. As years went by, working at various locations in New York, Galo has made a name for himself around the Diamond District in NY. After about 15 years of experience, Galo Cando became a Master Bench Jeweler, and then he moved to New Jersey for another opportunity. It all seemed quite similar for Galo, where he moves to different jewelry businesses to bring their business up, and then realized they abused his skill set and time. The final move was to Naples, Florida, where Galo worked at the most high-end companies, such as Provident in 5th Ave. At these locations, Galo was able to work with jewelry pieces that are of extremely high value, yet he was able to repair these pieces without the fear of its delicacy and value. Although this was a wonderful opportunity for Galo, his family started to advise him to start his own
jewelry repair business. Galo was the Master Bench Jeweler repair provider for the Southwest Florida region. In the end, Galo realized and made the decision that he is the key to all kinds of repairs and custom design. With the help of his family, they
established We Can Do Jewelry & Repair in 2021, where his kids, Jonathan and Johana Cando took ownership and administrated the family-owned jewelry business. With over 2+ years, our business has gone through financial hardships,
and a slow start, but we have triumph through all those obstacles with the help of the Small Business Development Center. We have managed to be familiar with filing the business’s taxes, tracking expenses and revenue, having legal documentation that supports our business, and how to have all permits. We are now fully operational from our residence, but we are still seeking a set location where we can call home. Having great hopes to have the opportunity to move, we envision our place to be in a high end, high traffic area where people will consistently want their jewelry repaired or want something custom designed. We Can Do Jewelry & Repair will continue to grow and eventually we will be one of the top jewelry stores in Southwest Florida.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
The jewelry industry, a well-established sector, anticipates experiencing gradual yet consistent growth through 2025, with overall revenues being in the 1.6-billiondollar range. Although revenue did decline during the COVID-19 pandemic, it is
now rebounding in post-pandemic times. The jewelry industry has now recovered by smaller jewelry retainers transitioning to service-based operations. Growth continued because of the increase in luxury item purchases by consumers (IBIS
world report January 2021). Customers today visiting jewelry stores face challenges in making decisions. They often struggle with trusting jewelers to provide services that meet their expectations, and they wish to avoid overcharged prices. At We Can Do Jewelry & Repair, we prioritize transparency and communications to ensure we not only meet but exceed customer expectations. By offering expert design advice from a Master Bench Jeweler, we empower customers to make informed choices before investing large sums of money, which is a more valuable experience than receiving advice from salespeople unfamiliar with the craftsmanship side of the business. Our goal is for every customer to leave with confidence, knowing they made a sound decision at a fair price. We do not aim to serve the largest clientele but instead focus on building lasting relationships with customers who will return for future services and refer to others based on their positive experience. Furthermore, for our business clients who depend on us for intricate repairs, we are committed to delivering quality services promptly to ensure they maintain their customer base. Our primary objective is to establish long-term partnerships with other businesses for repair services.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
At We Can Do Jewelry & Repair, we provide all the needs your average jewelry business seeks when they do not have the time or workmanship to tackle a difficult jewelry repair or custom design order. We also provide those same needs to our
daily customers, with the idea that we can manifest any custom design idea they bring to the table. Our biggest advantage in this jewelry industry is that we create and fix all our jewelry orders in-house. We do not outsource any orders unless we
are ordering an already completed jewelry piece or set to set diamonds or even make custom cuts to the jewelry piece. Although we are a family-owned jewelry business, we could have the lowest price in the market, but our quality in customer
service, material, and workmanship shows that at We Can Do Jewelry & Repair, we go far and beyond to provide our customers with what they seek and want.
The fact that we produce our jewelry creations ourselves allows us to speed up the process of customers getting their jewelry fixed in an instant. Customers can come to our shop, sit for 30 minutes, and leave wearing the finished jewelry product. These conveniences also apply to other jewelry businesses who would like to contact us to pick up their work. Instead of seeking to get their work done in areas like Miami, Tampa, or Orlando, these jewelry businesses will have their work orders completed in 3 days and delivered to them.
At We Can Do Jewelry & Repair, we offer the most exceptional service one can ask for, especially for customers who walk into any jewelry store and confront decision-making problems. Customers sometimes have a challenging time trusting
their jeweler to do a job that will meet their satisfaction, and other times, those customers do not want to pay for overpriced services. At We Can Do Jewelry & Repair, we prioritize honest communication to understand what our customers want, but to also give our expertise when deciding what they need exactly. Getting design advice from a Master Bench Jeweler before spending a considerable sum of money is priceless when compared to getting advice from a salesperson who has limited ability to help because they have never been involved in the creative end of the business. Our standard is to have customers leave our store with confidence that they have made a wise decision on their purchase/repair at a fair price. We do not seek to have the most clientele in the industry, instead, we are developing customers who will want to come back to receive services from us again and tell their friends of their experience. When it comes to jewelry businesses being our customers, we have them sign a contract with us to complete large or complicated repairs. We also offer jewelry businesses superior delivery services, so they receive their work orders on time; and this will maintain their customer base. Overall, no matter who the client is, We Can Do Jewelry & Repair will offer our services to anyone who is willing to make the decision for better and quality service.
Is there a quality that you most attribute to your success?
At We Can Do Jewelry & Repair, our main objective is to offer repair services to jewelry businesses and customers that are looking for a Master Bench Jeweler to do repair orders, set diamonds and make custom design orders to create and bring
jewelry pieces back to new. At We Can Do Jewelry & Repair, Galo Cando is our Master Bench Jeweler; a high-level class, Master Bench Jeweler with over 30+ years of jewelry experience. Galo Cando’s high skill level allows him to repair all kinds of
broken jewelry or customize it to your liking. We respect and show excellent customer service to all kinds of customers; from other jewelry businesses to public customers, you will all always receive high quality products from us. At We Cando, we respect and value our customer’s urgency for buying high quality finished jewelry pieces & receiving high level repair services. We also offer great maintenance services to those who want to keep their jewelry pieces clean & polish periodically. Lastly, those who buy finished jewelry pieces will receive a warranty & an opportunity to receive periodic maintenance with purchase.
Contact Info:
- Website: https://wecandojewelryrepair.com/
- Instagram: https://www.instagram.com/wecan_do_jewelry/
- Facebook: https://www.facebook.com/profile.php/?id=100087329207077
- Youtube: https://www.youtube.com/@WECANDOJEWELRY/videos
- Other: https://g.page/r/CQzpsRrKesoLECA/review
Image Credits
Jonathan Cando
